We ship all over Europe. Shipments in Italy are via UPS courier.
For deliveries in Italy there is a charge of € 8.00, free for orders over € 80.00.
For deliveries in Europe the fee is € 10.00, free for orders over € 100.00.
For deliveries in Switzerland the fee is € 20.00. Free for orders over € 100.00.
An official invoice that details all the items being shipped and their value in Euros accompany all purchases made in TERRE DEL GARDA S.r.l.
The express delivery service is intended for all orders weighing less than 15 kg (perfume, beauty products, etc.).
Orders placed after 12:00 pm local time will be shipped on the next business day from the date on which the order has been placed. Business days are defined as Monday through Friday, except holidays.
TERRE DEL GARDA will process your order within the next business day of the date of the purchase and it is not responsible for any delays caused by the courier.
Large Products Delivery
The above delivery timing applies to all products weighing less than 15 kg. For heavier items, a “Large product” shipping service will be used and the delivery time may be up to 10 business days.
For any questions, please contact our customer service at firstname.lastname@example.org
We recommend the utmost precision when detailing your shipping address. After a failed delivery, the package(s) is most likely to return to our warehouse at the expense of the Customer and such shipping amounts will be deducted by TERRE DEL GARDA from any refund request by the Customer. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee of € 10.
All customers who place an order establish a business relationship with TERRE DEL GARDA S.r.l. and therefore undertake to accept delivery of your purchase package.
If the customer refuses to accept the shipment or requires that the merchandise be returned to sender, fees charged to UPS, will be deducted from any refund due to the customer.
Images and descriptions of www.terredelgarda.net are pictures of the real object under purchase. Note that colors, shapes and sizes of goods may differ in real life from how they appear online. Every effort has been maden to display as accurately as possible the colors of our products that appear at the Website. We cannot guarantee that your computer monitor’s display of any color will be accurate.
The images contained on www.terredelgarda.net are property of TERRE DEL GARDA Srl or are being used with permission of their respective owners. Any unauthorized use of these images is not permitted and will be prosecuted according to law.
The availability of the items presented on www.terredelgarda.net reflects the actual availability of the physical store TERRE DEL GARDA. It is therefore possible, although very unlikely, that an item purchased online is simultaneously sold in TERRE DEL GARDA store and that the upgrade in the system has not yet updated and corrected the actual item’s availability. In such cases, the amount paid will be immediately refunded to those customers who have used credit card, all wire transfer purchases will be canceled.
ERRORS, INACCURANCIES, AND OMISSIONS
Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. TERRE DEL GARDA reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).
Access to the website and its related services are intended solely for personal use and for informational purposes for those who intend to purchase the products. It is ABSOLUTELY FORBIDDEN to use this website for other purposes without written authorization.
By using this website you agree to be bound by the Terms and Conditions set by TERRE DEL GARDA. If you do not agree to these Terms and Conditions in their entirety please leave this website.
TRADEMARK E COPYRIGHT
All website’s content including logos, codes and format scripts, documentation, product documentation, text, images, design, music, movies, software and/or other intellectual property in such materials are the property of TERRE DEL GARDA Srl. All the material contained in the website is protected by copyright.
TERRE DEL GARDA prohibits the use of the website’s content or trademarks for any purpose other than those mentioned above.
Any reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes, is strictly prohibited without the express written consent of TERREDELGARDA Srl.
TRANSACTIONS AND RESERVES
We reserve the right to refuse an order in the case of unsuccessful payment. TERRE DEL GARDA S.r.l. reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. It’s absolutely FORBIDDEN to purchase products on the website to parties other than the final customer with the intent to resell the product through both online and offline channels.
To place an orders and to buy on the Site www.terredelgarda.net, customers must meet the following requirements:
– Possess a valid e-mail address and telephone number.
– Customers who purchase outside of Italy must have a valid credit card for payment (Circuits allowed: Visa and MasterCard) or a bank account authorized to make wire transfers.
– Be at least 18 years old and possess the necessary requirements to be able to form a legally binding contract.
TERRE DEL GARDA accepts different types of payment:
Credit Card (MasterCard , Maestro, Visa , Visa Electron)
When paying by Credit Card, TERRE DEL GARDA Srl will not and will never access your credit card data. All orders’ payment are processed externally through our Bank which adopts the most innovative techniques of anti- fraud verification, addresses and credit cards verification systems and the latest techniques of encryption.
When paying by wire transfer, TERRE DEL GARDA Srl, will processes the order as soon as a successful payment notification from the bank has been received.
In case of Store Pick Up no shipping costs will be charged to the customer. Valid payment methods for Store Pick Up are Credit Card and Wire Transfers.
TERRE DEL GARDA S.r.l. reserves the right to rectify/revise the terms and conditions contained in this legal notice, by updating, whenever it seems appropriate without any notice obligation.
TERRE DEL GARDA S.r.l. publishes information on its website in order to provide a service to its customers but does not accept any responsibility for the possibility of typographical errors , technical inaccuracies and/or fact for which is expected to result in an immediate correction signal .
TERRE DEL GARDA S.r.l. also reserves the right to make corrections and changes to the website www.terredelgarda.net each time is regarded necessary, without prior notice .
TERRE DEL GARDA S.r.l. does not guarantee the compliance of the information published on its website to the laws laid down by the jurisdiction of the country of residence of the customer.
TERRE DEL GARDA S.r.l. ensures protection , according to the international standards for the Internet, for our website www.terredelgarda.net .
TERRE DEL GARDA S.r.l. disclaims any liability for any problems, damage or risks that you may encounter while using the Site, and disclaims any liability for any malfunctions related to the disabling cookies in your browser. If the site www.terredelgarda.net is used correctly , the user is protected from the risk of viruses.
By using this site www.terredelgarda.net the user is responsible for any and all risks with it associated and pledged not to consider TERRE DEL GARDA S.r.l. responsible in any way for any damages arising or resulting from the use of the site or relating thereto.
LAW AND JURISDICTION
Users who access the site www.terredelgarda.net declare to accept that all matters relating with the use of the Website are governed by the laws in force of the Italian State.
For civil disputes, in case of the purchaser is acting for purposes unrelated to the exercise of their professional activities, the territorial competence is the judge of the place of residence or domicile of the consumer, if located within the state. TERRE DEL GARDA does not guarantee in any way that the various contents of the site comply with any regulatory requirements in other countries. The access to www.terredelgarda.net from locations where its contents are illegal is expressly prohibited and the users who access the site from these countries are fully aware of the legal consequences and they will take full responsibility.
RETURNING DEFECTIVE OR NON CONFORMING ITEMS
Clients can return or exchange products purchased online if they are defective, faulty, described incorrectly, not of satisfactory quality or not in conformity with your order. Regrettably, mistakes in an order can occur. In case of incomplete or faulty orders, the returned items must be in their original packaging, and in unused and resalable condition. PLEASE NOTE: items must be returned to TERRE DEL GARDA within 14 days from the receipt of the order. When returning and item, client may ask for a change or refund.
Upon returning an item, please indicate the reason for your return and description of the defect. Justified defective or faulty items will be fully reimbursed, including the shipment charges.
The cost of the return is paid by the customer and will be deducted from the refund or requested before the shipment of the replacement product.
When returning defective or non confroming items, is essential to respect the following rules:
– Product’s tags must be intact and properly applied.
– Products must not have been used and/or damaged in any way.
– In order to proceed with the return of the purchase, the customer must send a written request to email@example.com within 10 days of delivery, indicating the items the client wishes to return and the order number.
– Once we receive the client’s return request, the Customer Service department of TERRE DEL GARDA Srl will send the customer an email confirmation and instructions on item shipment by the customer. Item returning shipment will be arranged within 2 business days from the date of the return authorization email.
– Products must be returned in the same conditions in which they were originally shipped and packaged appropriately.
TERRE DEL GARDA S.r.l. reserves the right to request photographic evidence before authorizing returning defective merchandise and before bearing the shipping costs to its store premises .
TERRE DEL GARDA S.r.l. reserves the right to refuse unauthorized returns .
TERRE DEL GARDA S.r.l. will not accept returned items that have been worn or altered in any way or objects used and removed from the original packaging . We do not accept returns of the following products : Perfume and Products open or used.
TERRE DEL GARDA S.r.l. reserves the right to inspect the condition of the returned merchandise and determine any objections to the resalability of the returned products.
Non-compliance to these requirement may result in a charge that will be deducted from the refund amount.
In case of return the refund of the purchase price will take place, as soon as reasonably possible, within the following stautory deadline:
– For orders paid by wire transfer or Cash on Delivery refund will be processed within 10 working days. To do so, TERRE DEL GARDA’s Customer Service will require the Client’s bank details and thus the client shall be contacted to provide such information.
– For orders paid by Credit Card: refund will be processed by direct transfer. Repayment is usually subject to immediate time frame handler cards .