In the case of payment by credit card we will never know about your details.
The entire payment part is processed EXTERNALLY TO SITE through the NEXY PAY system that adopts the most INNOVATIVE ANTI-FRAUD TECHNIQUES, address and credit card verification systems and the most ADVANCED TECHNIQUES OF CRYPTOGRAPHY, INCLUDING 168-bit SSL PROTOCOL.
If for any reason the customer is not satisfied with his purchase, the unused and perfectly healthy items also in the packaging can be returned within 14 days of the date of receipt of the order.
Under art. 52 of the Consumer Code:
the consumer may withdraw from the contract within 14 days of receiving the goods.
The customer, in return, can request: change of fragrance or refund
The following rules are required to proceed with the return:
- Products and related packaging of the products must be intact, original and properly applied.
- The products must not have been used and/or damaged in any way.
In order to exercise your right of withdrawal, you are required to inform Terre del Garda S.r.l. of your decision to withdraw from this contract through an explicit statement (e.g. letter sent by mail, fax or e-mail).
In order to meet the withdrawal deadline, it is sufficient for you to send the notice to the following contacts:
Terre del Garda
Via Napoleone 8, 25087 Salò (BS)
In the case of a refund, the amount of the order alone will be credited, excluding shipping costs (if any).
Once the return request has been received, the Customer Service office of Terre del Garda S.r.l. will send the customer an email confirming and withdrawing information from the customer; withdrawal that will be arranged within 2 days. from the return authorization email.
Terre del Garda S.r.l. will take care of the booking of the collection and send the courier to the address indicated by the customer, sending the customer an email indicating the day of collection.
In any case, please return the goods or deliver them to us without undue delay and in any case within 14 days of the day they received the order.
Products must be returned in the same condition as they were originally shipped and packaged appropriately.
The right of withdrawal is excluded in the following cases under Article 59 of the Consumer Code:
“the supply of sealed goods that do not lend themselves to be returned for hygiene reasons or related to health protection and have been opened after delivery”
therefore Terre del Garda Srl will not accept products that are open or removed from their original packaging;
- For orders paid by Credit Card and Paypal there will be a direct reversal. The refund is usually immediate except for the technical time of the card manager.
For any information regarding this legal notice you can contact: email@example.com
Any unregulated case in this agreement will refer to D. Lgsl. 206/2005
In the case of the service, there is a need for a more detailed analysis of the problem.
In the case of defective goods Terre del Garda will fully refund the order and shipping costs incurred (if any).
Terre del Garda S.r.l. reserves the right to request photographic evidence before authorizing returns for defective goods and taking charge of the shipping costs for the return of the goods to their premises.
Terre del Garda S.r.l. reserves the right to refuse unauthorized reshuffles.